Refund, Return & Cancellation Policy

This Refund, Return & Cancellation Policy applies to purchases made through sanjeevaninatural.com, operated by Sanjeevani Natural by Micky Products Private Limited.

1. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible at:

• Email: info@colorgrace.com
• Phone: +91 9811044940

Cancellation requests are subject to the following conditions:

• An order may be cancelled if it has not yet been processed or dispatched.
• Once an order has been dispatched, cancellation may not be possible.
• Promotional, customised, or specially processed orders may be subject to additional restrictions.
• We reserve the right to refuse cancellation requests where fulfilment has already progressed.

If an eligible prepaid order is cancelled, the applicable refund will be initiated through the original payment method or the relevant payment process.

2. Return Window

Customers must contact us within the following period of receiving the order:

Return window: [RETURN WINDOW TO BE CONFIRMED]

The return request must include:

• Order number.
• Customer name.
• Registered phone number or email address.
• Product details.
• Reason for return.
• Photographs or videos, where relevant.

Requests submitted after the applicable return period may not be accepted, subject to applicable law.

3. Eligible Reasons for Return or Replacement

A return or replacement request may be considered in situations such as:

• Wrong product delivered.
• Product damaged during transit.
• Missing product from the order.
• Product received in an incorrect quantity.
• Product with a manufacturing or packaging defect.
• Product that materially differs from the product ordered.

We may request photographs, videos, an unboxing video, or other information to assess the issue.

4. Damaged Products

If your order arrives damaged:

• Contact us as soon as possible after delivery.
• Provide your order number.
• Share clear photographs of the outer packaging and product.
• Share an unboxing video, if available.
• Do not discard the product or packaging until the issue has been reviewed.

After verification, we may offer an appropriate resolution, such as:

• Replacement.
• Refund.
• Store credit.
• Another remedy permitted by applicable law.

5. Wrong or Missing Products

If you receive an incorrect or incomplete order, contact us promptly with:

• Order details.
• Photographs of the received items.
• Details of the missing or incorrect product.

After verification, we may arrange a replacement, delivery of the missing item, or another appropriate resolution.

6. Product Condition for Returns

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, eligible returned products may need to be:

• Unused.
• Unopened.
• In their original packaging.
• In resalable condition.
• Accompanied by the invoice or order details.

Products that have been opened, used, altered, contaminated, or damaged after delivery may not be eligible for return, subject to applicable law.

7. Hygiene-Sensitive and Non-Returnable Products

For safety and hygiene reasons, certain products may not be eligible for return once opened or used, including certain:

• Hair-care products.
• Hair-colouring products.
• Henna and herbal powders.
• Face packs.
• Personal-care products.
• Cosmetic products.

This restriction does not affect rights or remedies available under applicable law for defective, damaged, incorrect, or otherwise non-conforming products.

8. Return Approval

All return requests are subject to review and approval.

We may request additional information to verify:

• The order details.
• The condition of the product.
• The reason for the return.
• Whether the request falls within the applicable return period.

We will communicate the available resolution after completing our review.

9. Return Shipping

Where a return is approved due to our error, such as a wrong or damaged product, we may arrange or reimburse reasonable return-shipping costs, subject to verification.

For other returns, the customer may be responsible for return-shipping charges unless otherwise stated or required by applicable law.

10. Refund Process

Once a refund is approved:

• The refund will be initiated through the original payment method where reasonably possible.
• The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.
• Shipping charges may be refundable only where applicable.
• Any refund will be subject to applicable law and the circumstances of the order.

We will communicate the refund status through the contact details associated with the order.

11. Failed, Pending, or Reversed Payments

If money has been deducted from your account but the order is not confirmed:

• Check whether you received an order confirmation.
• Contact us with the transaction reference and order details.
• Do not place repeated orders until the payment status is clarified, where practical.

Payment reconciliation may depend on confirmation from the payment gateway or bank.

If a payment is reversed or automatically refunded by the payment provider, the order may not be processed unless a successful payment is received.

12. Promotional and Discounted Products

Products purchased during promotions, clearance sales, or special campaigns may be subject to specific return or cancellation conditions.

Any special conditions will be communicated on the relevant product page, promotion page, or checkout page.

Nothing in this section limits rights that cannot legally be excluded.

13. Exchange Policy

Exchanges may be offered at our discretion for eligible products, subject to:

• Product availability.
• Product condition.
• Verification of the issue.
• Applicable return timelines.
• Applicable law.

If the replacement product is unavailable, we may offer another appropriate resolution.

14. Contact for Returns and Refunds

To initiate a return, replacement, cancellation, or refund request, contact us at:

Please include your order number and a clear description of your request.

15. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with an updated effective date.