Terms and Conditions

Welcome to Sanjeevani Natural, operated by Sanjeevani Natural by Micky Products Private Limited. By accessing or using sanjeevaninatural.com, you agree to comply with and be bound by the following Terms and Conditions.

Please read these terms carefully before using our website or purchasing our products.

1. Business Information

• Business name: Sanjeevani Natural by Micky Products Private Limited
• Address: MICKY PRODUCTS, 1/699 Raja Garden, Shiv Colony, Old Faridabad, Faridabad–121002, Haryana, India
• Email: info@colorgrace.com
• Phone: +91 9811044940
• Website: sanjeevaninatural.com

2. Acceptance of Terms

By accessing our website, placing an order, or using any of our services, you confirm that:

• You have read and understood these Terms and Conditions.
• You agree to be legally bound by these terms.
• The information you provide is accurate and complete.
• You are legally capable of entering into a binding agreement under applicable law.

If you do not agree with any part of these terms, please do not use our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information displayed on our website are accurate.

However:

• Product colours may appear different depending on your screen.
• Packaging and product labels may change from time to time.
• Product availability may vary.
• Minor differences between product images and delivered products may occur.

Customers should carefully read product labels, ingredients, usage instructions, and warnings before using any product.

4. Product Usage and Safety

Our products may include herbal, cosmetic, personal-care, and hair-care products.

Before using any product:

• Read the product label carefully.
• Follow the recommended usage instructions.
• Conduct a patch test where appropriate.
• Discontinue use if irritation or an allergic reaction occurs.
• Consult a qualified healthcare professional if you have concerns about using a product.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally permitted.

5. User Account

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login details.
• Providing accurate information.
• Updating your information when necessary.
• Notifying us of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

6. Pricing and Taxes

All product prices displayed on the website are subject to change without prior notice.

Depending on the product and applicable law:

• Prices may include or exclude applicable taxes.
• Shipping charges may be added separately.
• Promotional prices may be available for a limited period.
• Errors in pricing or product information may be corrected.

If an order has been placed due to an obvious pricing or listing error, we may contact you regarding the order or cancel the order and issue an applicable refund.

7. Orders and Order Acceptance

Placing an order on our website does not automatically guarantee order acceptance.

We reserve the right to:

• Accept or reject an order.
• Cancel an order due to stock unavailability.
• Cancel an order because of pricing or listing errors.
• Limit quantities purchased by a customer.
• Cancel orders suspected of fraudulent or unauthorised activity.

If we cancel a prepaid order, the eligible amount will be refunded through the applicable payment method or payment process.

8. Payments

Payments may be processed through third-party payment gateways.

By making a payment, you agree to comply with the terms and policies of the applicable payment provider.

We do not directly store complete debit-card, credit-card, or banking credentials on our website unless expressly stated.

Payment confirmation may be subject to verification by the payment gateway and our internal systems.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated to you.

Delivery timelines may be affected by:

• Incorrect or incomplete addresses.
• Weather conditions.
• Public holidays.
• Courier delays.
• Logistical disruptions.
• Unforeseen circumstances.
• Customer unavailability.

Customers are responsible for providing accurate delivery details.

10. Cancellation, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Refund, Return & Cancellation Policy.

Please review that policy before placing an order.

Certain hygiene-sensitive, opened, used, or personalised products may not be eligible for return, subject to applicable law and our Refund & Return Policy.

11. Intellectual Property

All website content, including but not limited to:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Designs
• Videos
• Website layout
• Product descriptions

is owned by or licensed to Sanjeevani Natural by Micky Products Private Limited, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

12. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with website security.
• Upload harmful code or malicious software.
• Use automated tools to extract website content without permission.
• Provide false or misleading information.
• Misuse promotional offers.
• Engage in fraudulent transactions.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment gateways, logistics providers, or other services.

We are not responsible for:

• The content of third-party websites.
• Their privacy practices.
• Their availability.
• Their terms and conditions.
• Any loss resulting from your use of third-party services.

You should review the applicable third-party policies before using their services.

14. Limitation of Liability

To the extent permitted by applicable law, Sanjeevani Natural by Micky Products Private Limited shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Sanjeevani Natural by Micky Products Private Limited, its employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from:

• Your violation of these Terms and Conditions.
• Your misuse of the website.
• Your violation of applicable laws.
• Your infringement of third-party rights.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

The revised version will be published on this page with an updated effective date. Your continued use of the website after changes are published constitutes acceptance of the revised terms, subject to applicable law.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Faridabad, Haryana.

18. Contact Us

For questions regarding these Terms and Conditions, contact us at: